Who are the persons needed to remove a non-disabled passenger from the flight?

• A. Captain, Purser, and CSS
• B. Lead, CSS, and Captain
• C. Captain, Lead, and CSS
• D. Purser, Captain, and CSS

Answer: (C)

The situation tests who provides the authority, leadership, and security coordination to remove a disruptive passenger. The Captain must be involved because safety decisions and the final authorization to remove someone from the aircraft rest with the pilot in command. The Lead Flight Attendant is essential in the cabin since this person directs the crew’s actions, communicates the plan to everyone on board, and leads the physical and procedural steps to move the passenger if needed. The Cabin Service Supervisor (CSS) brings the specialized security and incident-management role to coordinate with authorities and ensure the removal follows procedures, maintaining order and safety.

The Purser is primarily a service-focused role and, while they can assist, the standard minimum team for this scenario is the Captain, the Lead, and the CSS, who together cover command, execution, and security coordination.