Which line is part of the guiding mottos for flight attendants?

• A. Be Predictable, Be the Solution, Be Gracious, Be the Brand
• B. Be Predictable, Be the Brand, Be the Solution, Be Gracious
• C. Be Predictable, Be Gracious, Be the Solution, Be the Brand
• D. Be the Brand, Be Predictable, Be the Solution, Be Gracious

Answer: (A)

Guiding mottos shape how crew interact with passengers, starting with reliability and then building toward proactive service, warmth, and brand integrity. Being predictable sets the foundation: when crew respond in familiar ways and follow expected procedures, passengers feel safe and know what to anticipate. Next, Be the Solution emphasizes taking ownership to resolve issues promptly, which prevents frustration and keeps things moving smoothly. After that, Be Gracious focuses on courtesy and warmth, turning every interaction into a positive experience even in stressful moments. Finally, Be the Brand ties actions to United’s identity, ensuring every behavior reinforces the airline’s reputation.

That sequence—predictability, owning the resolution, graciousness, and brand representation—best aligns with how training emphasizes consistent, proactive, and courteous service that also reflects the airline’s image. Other lines mix up the order or place the brand earlier, which can dilute the emphasis on reliability and proactive problem-solving.