Which Emergency Response Team handles survivors and families?

• A. Accident Team - Scene & Environment
• B. Special Assistance Team - Survivors & Families
• C. Medical Team - In-flight Care
• D. Security Team - Cabin Security

Answer: (B)

Survivors and families need compassionate support, timely information, and help navigating next steps after an incident. The team dedicated to this is the Special Assistance Team. They focus on assisting those affected, providing emotional support, sharing updates about loved ones, helping with contact information, arranging lodging or other accommodations, and guiding families to crisis resources and reunification processes. This role is distinct from medical care, which handles physical injuries; security, which protects the cabin and passengers; and accident scene management, which addresses the environment and hazards at the incident site. By centering on the people involved and their needs, the Special Assistance Team ensures survivors and families receive appropriate, coordinated support during a difficult time.