Where is the Customer Injury Report located?

• A. In the ICK
• B. In the flight manual
• C. In the crew lounge
• D. In the cockpit

Answer: (A)

The main idea is where crews access standardized documentation for on-board incidents. The Customer Injury Report is kept in the ICK, the designated kit for in-flight incident and customer-care documentation. This placement ensures the form is readily accessible on every flight and that the information collected is consistent and complete, covering details like what happened, when and where, the injury description, actions taken, and who was notified.

The other locations aren’t appropriate: the flight manual is for operating procedures and service guidelines, not incident reporting; the crew lounge is just a break area and not a formal repository for mandatory forms; the cockpit focuses on flight operations and does not house incident reporting materials.